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Is iD Mobile down?

iD Mobile is up

Our latest checks reached iD Mobile without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.

Report a problem with iD Mobile

iD Mobile over the last 24 hours

We ran 8 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 29 ms. Taller bars mean slower responses.

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23:00 UTCnow

iD Mobile problems reported by visitors

No one has reported a iD Mobile problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.

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  1. Home internet0%
  2. Mobile signal or data0%
  3. TV0%
  4. Calls or landline0%
  5. Account or app login0%
What is not working with iD Mobile?

iD Mobile uptime, last 30 days

100% uptime across the 1 days we have on record.

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2026-09-05today

iD Mobile not working? Try this

iD Mobile provides mobile service on the Three network.

Find out whether iD Mobile knows about an outage at your address

  1. Sign in to the iD Mobile app on mobile data. Known outages for your address are shown on the first screen.
  2. Look at the report chart on this page. A sudden jump in the last hour means other iD Mobile customers are affected too.
  3. iD Mobile runs on the Three network, so also check the Three page linked under "Check a related service".

No signal or no data on iD Mobile

  1. Switch airplane mode on for 10 seconds and off again. This forces the phone to register with the network from scratch.
  2. Restart the phone. If it shows "SOS" or "Emergency calls only", the SIM is not being accepted by the network.
  3. Calls work but data does not? Open Settings, turn mobile data off and on, and check the APN matches the one in iD Mobile's help pages.
  4. iD Mobile uses Three's masts. If Three has an outage in your area, iD Mobile will be down as well and resetting your phone will not help.
  5. Take the SIM out, wipe it and reseat it, or toggle the eSIM off and on in Settings.

Work out whether it is the internet or just your Wi-Fi

  1. Try a different app or website. If only one app fails, that app is down, not your provider.
  2. Test more than one device. One failing device points to that device.
  3. Turn off any VPN and try again.

iD Mobile outage questions

Is iD Mobile down right now?

The status at the top of this page is updated every few minutes from automated checks of iD Mobile's systems and from visitor reports. Our checks reach iD Mobile's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.

How do I check for a iD Mobile outage in my area?

Use the iD Mobile app, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.

Which network does iD Mobile use?

iD Mobile runs on the Three network. When Three has a fault, iD Mobile customers in the same area lose service as well.

Does iD Mobile pay compensation for outages?

Mobile networks are not part of Ofcom's automatic compensation scheme. If iD Mobile stays down, ask for a goodwill credit, and if the complaint is not settled after eight weeks you can take it to the ombudsman scheme iD Mobile belongs to.

How long do iD Mobile outages usually last?

Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.