SignalDip

Is EE down?

EE is up

Our latest checks reached EE without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.

Report a problem with EE

EE over the last 24 hours

We ran 26 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 169 ms. Taller bars mean slower responses.

23:00 UTC: no data yet00:00 UTC: no data yet01:00 UTC: no data yet02:00 UTC: no data yet03:00 UTC: no data yet04:00 UTC: no data yet05:00 UTC: no data yet06:00 UTC: no data yet07:00 UTC: no data yet08:00 UTC: no data yet09:00 UTC: no data yet10:00 UTC: no data yet11:00 UTC: no data yet12:00 UTC: no data yet13:00 UTC: no data yet14:00 UTC: no data yet15:00 UTC: no data yet16:00 UTC: no data yet17:00 UTC: no data yet18:00 UTC: no data yet19:00 UTC: no data yet20:00 UTC: no data yet21:00 UTC: 134 ms, 0/7 failed checks22:00 UTC: 181 ms, 0/19 failed checks

23:00 UTCnow

EE problems reported by visitors

No one has reported a EE problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.

23:00 UTC: 000:00 UTC: 001:00 UTC: 002:00 UTC: 003:00 UTC: 004:00 UTC: 005:00 UTC: 006:00 UTC: 007:00 UTC: 008:00 UTC: 009:00 UTC: 010:00 UTC: 011:00 UTC: 012:00 UTC: 013:00 UTC: 014:00 UTC: 015:00 UTC: 016:00 UTC: 017:00 UTC: 018:00 UTC: 019:00 UTC: 020:00 UTC: 021:00 UTC: 022:00 UTC: 0
  1. Home internet0%
  2. Mobile signal or data0%
  3. TV0%
  4. Calls or landline0%
  5. Account or app login0%
What is not working with EE?

EE uptime, last 30 days

100% uptime across the 1 days we have on record.

2026-09-05: no data yet2026-09-06: no data yet2026-09-07: no data yet2026-09-08: no data yet2026-09-09: no data yet2026-09-10: no data yet2026-09-11: no data yet2026-09-12: no data yet2026-09-13: no data yet2026-09-14: no data yet2026-09-15: no data yet2026-09-16: no data yet2026-09-17: no data yet2026-09-18: no data yet2026-09-19: no data yet2026-09-20: no data yet2026-09-21: no data yet2026-09-22: no data yet2026-09-23: no data yet2026-09-24: no data yet2026-09-25: no data yet2026-09-26: no data yet2026-09-27: no data yet2026-09-28: no data yet2026-09-29: no data yet2026-09-30: no data yet2026-10-01: no data yet2026-10-02: no data yet2026-10-03: no data yet2026-10-04: 100% uptime

2026-09-05today

EE not working? Try this

EE provides fibre internet and mobile service.

Find out whether EE knows about an outage at your address

  1. Open EE's official outage page (linked below) and enter your address or sign in.
  2. Look at the report chart on this page. A sudden jump in the last hour means other EE customers are affected too.
  3. Ask a neighbour on EE, or check a second device, to see whether the problem is only yours.

Restart your EE Smart Hub the right way

  1. Unplug the power from your EE Smart Hub. Leave the fibre box on the wall (ONT) plugged in unless its lights are off or red.
  2. Wait a full 60 seconds so the equipment drops its old connection.
  3. Plug it back in and give it up to 10 minutes. The internet light should turn solid white, green or blue depending on the model.
  4. Still nothing? A red or dark light on the fibre box means the line itself is down, and only the provider can fix that.
  5. Open the EE app and run its connection test. It can reset the line from the provider's side, which a power cycle cannot.

No signal or no data on EE

  1. Switch airplane mode on for 10 seconds and off again. This forces the phone to register with the network from scratch.
  2. Restart the phone. If it shows "SOS" or "Emergency calls only", the SIM is not being accepted by the network.
  3. Calls work but data does not? Open Settings, turn mobile data off and on, and check the APN matches the one in EE's help pages.
  4. Try Wi-Fi calling if you have home internet. It keeps calls and texts working during a mast fault.
  5. Take the SIM out, wipe it and reseat it, or toggle the eSIM off and on in Settings.

Work out whether it is the internet or just your Wi-Fi

  1. Connect a laptop to the router with a network cable. If the cable works and Wi-Fi does not, the provider is fine and the router or its position is the problem.
  2. Test more than one device. One failing device points to that device.
  3. Turn off any VPN and try again.

EE outage questions

Is EE down right now?

The status at the top of this page is updated every few minutes from automated checks of EE's systems and from visitor reports. Our checks reach EE's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.

How do I check for a EE outage in my area?

Use EE's official outage page, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.

Why is my EE internet slow but not down?

Slow speeds with a working connection usually come from Wi-Fi, not the line. Test with a cable first. If the wired speed is also far below your plan, there may be a fault on the line that has not become a full outage yet, so report it.

Does EE pay compensation for outages?

Ofcom runs an automatic compensation scheme for broadband and landline. If your provider has signed up and a fault is not fixed two full working days after you report it, you are paid a set daily amount without having to claim. Report the fault to EE as early as you can, because the clock starts from your report.

How long do EE outages usually last?

Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.