Is BT Broadband down?
BT Broadband is up
Our latest checks reached BT Broadband without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.
- Confidence high
- Last check
- Response time 72 ms
- Official status no public feed
- Reports, last 15 min 0
BT Broadband over the last 24 hours
We ran 26 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 97 ms. Taller bars mean slower responses.
23:00 UTCnow
BT Broadband problems reported by visitors
No one has reported a BT Broadband problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.
- Home internet0%
- Mobile signal or data0%
- TV0%
- Calls or landline0%
- Account or app login0%
BT Broadband uptime, last 30 days
100% uptime across the 1 days we have on record.
2026-09-05today
BT Broadband not working? Try this
BT Broadband provides fibre internet and DSL. BT's lines are run by Openreach, the same network Sky, TalkTalk, Plusnet and Vodafone broadband use, so a local Openreach fault can hit all of them together.
Find out whether BT Broadband knows about an outage at your address
- Sign in to the My BT app on mobile data. Known outages for your address are shown on the first screen.
- Look at the report chart on this page. A sudden jump in the last hour means other BT Broadband customers are affected too.
- Ask a neighbour on BT Broadband, or check a second device, to see whether the problem is only yours.
Restart your BT Smart Hub the right way
- Unplug the power from your BT Smart Hub. Leave the fibre box on the wall (ONT) plugged in unless its lights are off or red.
- Wait a full 60 seconds so the equipment drops its old connection.
- Plug it back in and give it up to 10 minutes. On DSL, wait for the "DSL" or "broadband" light to stay solid.
- Still no sync? Plug the modem straight into the main phone socket without extension leads or splitters.
- Open the My BT app and run its connection test. It can reset the line from the provider's side, which a power cycle cannot.
Work out whether it is the internet or just your Wi-Fi
- Connect a laptop to the router with a network cable. If the cable works and Wi-Fi does not, the provider is fine and the router or its position is the problem.
- Test more than one device. One failing device points to that device.
- Turn off any VPN and try again.
Official BT Broadband help
Check a related service
BT Broadband outage questions
Is BT Broadband down right now?
The status at the top of this page is updated every few minutes from automated checks of BT Broadband's systems and from visitor reports. Our checks reach BT Broadband's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.
How do I check for a BT Broadband outage in my area?
Use the My BT app, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.
Why is my BT Broadband internet slow but not down?
Slow speeds with a working connection usually come from Wi-Fi, not the line. Test with a cable first. If the wired speed is also far below your plan, there may be a fault on the line that has not become a full outage yet, so report it.
Does BT Broadband pay compensation for outages?
Ofcom runs an automatic compensation scheme for broadband and landline. If your provider has signed up and a fault is not fixed two full working days after you report it, you are paid a set daily amount without having to claim. Report the fault to BT Broadband as early as you can, because the clock starts from your report.
How long do BT Broadband outages usually last?
Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.