SignalDip

Is TPG down?

TPG is up

Our latest checks reached TPG without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.

Report a problem with TPG

TPG over the last 24 hours

We ran 8 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 1784 ms. Taller bars mean slower responses.

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23:00 UTCnow

TPG problems reported by visitors

No one has reported a TPG problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.

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  1. Home internet0%
  2. Mobile signal or data0%
  3. TV0%
  4. Calls or landline0%
  5. Account or app login0%
What is not working with TPG?

TPG uptime, last 30 days

100% uptime across the 1 days we have on record.

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2026-09-05today

TPG not working? Try this

TPG provides fibre internet and mobile service on the nbn network.

Find out whether TPG knows about an outage at your address

  1. Open TPG's official outage page (linked below) and enter your address or sign in.
  2. Look at the report chart on this page. A sudden jump in the last hour means other TPG customers are affected too.
  3. TPG runs on the nbn network, so also check the nbn page linked under "Check a related service".

Restart your TPG modem the right way

  1. Unplug the power from your TPG modem. Leave the fibre box on the wall (ONT) plugged in unless its lights are off or red.
  2. Wait a full 60 seconds so the equipment drops its old connection.
  3. Plug it back in and give it up to 10 minutes. The internet light should turn solid white, green or blue depending on the model.
  4. Still nothing? A red or dark light on the fibre box means the line itself is down, and only the provider can fix that.
  5. Open the My TPG app and run its connection test. It can reset the line from the provider's side, which a power cycle cannot.

No signal or no data on TPG

  1. Switch airplane mode on for 10 seconds and off again. This forces the phone to register with the network from scratch.
  2. Restart the phone. If it shows "SOS" or "Emergency calls only", the SIM is not being accepted by the network.
  3. Calls work but data does not? Open Settings, turn mobile data off and on, and check the APN matches the one in TPG's help pages.
  4. TPG uses nbn's masts. If nbn has an outage in your area, TPG will be down as well and resetting your phone will not help.
  5. Take the SIM out, wipe it and reseat it, or toggle the eSIM off and on in Settings.

Work out whether it is the internet or just your Wi-Fi

  1. Connect a laptop to the router with a network cable. If the cable works and Wi-Fi does not, the provider is fine and the router or its position is the problem.
  2. Test more than one device. One failing device points to that device.
  3. Turn off any VPN and try again.

TPG outage questions

Is TPG down right now?

The status at the top of this page is updated every few minutes from automated checks of TPG's systems and from visitor reports. Our checks reach TPG's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.

How do I check for a TPG outage in my area?

Use TPG's official outage page, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.

Which network does TPG use?

TPG runs on the nbn network. When nbn has a fault, TPG customers in the same area lose service as well.

Am I owed compensation for a TPG outage?

Under Australian Consumer Law you can ask for a refund or credit for a service you paid for and did not receive. Raise it with TPG first. If it is not resolved, the Telecommunications Industry Ombudsman (TIO) takes complaints for free.

How long do TPG outages usually last?

Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.