Is Superloop down?
Superloop is up
Our latest checks reached Superloop without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.
- Confidence high
- Last check
- Response time 1321 ms
- Official status no public feed
- Reports, last 15 min 0
Superloop over the last 24 hours
We ran 8 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 1350 ms. Taller bars mean slower responses.
23:00 UTCnow
Superloop problems reported by visitors
No one has reported a Superloop problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.
- Home internet0%
- Mobile signal or data0%
- TV0%
- Calls or landline0%
- Account or app login0%
Superloop uptime, last 30 days
100% uptime across the 1 days we have on record.
2026-09-05today
Superloop not working? Try this
Superloop provides fibre internet on the nbn network.
Find out whether Superloop knows about an outage at your address
- Sign in to the Superloop app on mobile data. Known outages for your address are shown on the first screen.
- Look at the report chart on this page. A sudden jump in the last hour means other Superloop customers are affected too.
- Superloop runs on the nbn network, so also check the nbn page linked under "Check a related service".
Restart your Superloop modem and router the right way
- Unplug the power from your modem and router. Leave the fibre box on the wall (ONT) plugged in unless its lights are off or red.
- Wait a full 60 seconds so the equipment drops its old connection.
- Plug it back in and give it up to 10 minutes. The internet light should turn solid white, green or blue depending on the model.
- Still nothing? A red or dark light on the fibre box means the line itself is down, and only the provider can fix that.
- Open the Superloop app and run its connection test. It can reset the line from the provider's side, which a power cycle cannot.
Work out whether it is the internet or just your Wi-Fi
- Connect a laptop to the router with a network cable. If the cable works and Wi-Fi does not, the provider is fine and the router or its position is the problem.
- Test more than one device. One failing device points to that device.
- Turn off any VPN and try again.
Official Superloop help
Check a related service
Superloop outage questions
Is Superloop down right now?
The status at the top of this page is updated every few minutes from automated checks of Superloop's systems and from visitor reports. Our checks reach Superloop's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.
How do I check for a Superloop outage in my area?
Use the Superloop app, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.
Which network does Superloop use?
Superloop runs on the nbn network. When nbn has a fault, Superloop customers in the same area lose service as well.
Am I owed compensation for a Superloop outage?
Under Australian Consumer Law you can ask for a refund or credit for a service you paid for and did not receive. Raise it with Superloop first. If it is not resolved, the Telecommunications Industry Ombudsman (TIO) takes complaints for free.
How long do Superloop outages usually last?
Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.