SignalDip

Is giffgaff down?

giffgaff may be having issues

Something is off with giffgaff. Not everyone will be affected, and it may clear up on its own within minutes.

Report a problem with giffgaff

giffgaff over the last 24 hours

We ran 8 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 53 ms. Taller bars mean slower responses.

23:00 UTC: no data yet00:00 UTC: no data yet01:00 UTC: no data yet02:00 UTC: no data yet03:00 UTC: no data yet04:00 UTC: no data yet05:00 UTC: no data yet06:00 UTC: no data yet07:00 UTC: no data yet08:00 UTC: no data yet09:00 UTC: no data yet10:00 UTC: no data yet11:00 UTC: no data yet12:00 UTC: no data yet13:00 UTC: no data yet14:00 UTC: no data yet15:00 UTC: no data yet16:00 UTC: no data yet17:00 UTC: no data yet18:00 UTC: no data yet19:00 UTC: no data yet20:00 UTC: no data yet21:00 UTC: 51 ms, 0/2 failed checks22:00 UTC: 53 ms, 0/6 failed checks

23:00 UTCnow

giffgaff problems reported by visitors

No one has reported a giffgaff problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.

23:00 UTC: 000:00 UTC: 001:00 UTC: 002:00 UTC: 003:00 UTC: 004:00 UTC: 005:00 UTC: 006:00 UTC: 007:00 UTC: 008:00 UTC: 009:00 UTC: 010:00 UTC: 011:00 UTC: 012:00 UTC: 013:00 UTC: 014:00 UTC: 015:00 UTC: 016:00 UTC: 017:00 UTC: 018:00 UTC: 019:00 UTC: 020:00 UTC: 021:00 UTC: 022:00 UTC: 0
  1. Home internet0%
  2. Mobile signal or data0%
  3. TV0%
  4. Calls or landline0%
  5. Account or app login0%
What is not working with giffgaff?

giffgaff uptime, last 30 days

100% uptime across the 1 days we have on record.

2026-09-05: no data yet2026-09-06: no data yet2026-09-07: no data yet2026-09-08: no data yet2026-09-09: no data yet2026-09-10: no data yet2026-09-11: no data yet2026-09-12: no data yet2026-09-13: no data yet2026-09-14: no data yet2026-09-15: no data yet2026-09-16: no data yet2026-09-17: no data yet2026-09-18: no data yet2026-09-19: no data yet2026-09-20: no data yet2026-09-21: no data yet2026-09-22: no data yet2026-09-23: no data yet2026-09-24: no data yet2026-09-25: no data yet2026-09-26: no data yet2026-09-27: no data yet2026-09-28: no data yet2026-09-29: no data yet2026-09-30: no data yet2026-10-01: no data yet2026-10-02: no data yet2026-10-03: no data yet2026-10-04: 100% uptime

2026-09-05today

giffgaff not working? Try this

giffgaff provides mobile service on the O2 network. giffgaff has no phone support line. Help comes from its community forum and online agents.

Find out whether giffgaff knows about an outage at your address

  1. Open giffgaff's official outage page (linked below) and enter your address or sign in.
  2. Look at the report chart on this page. A sudden jump in the last hour means other giffgaff customers are affected too.
  3. giffgaff runs on the O2 network, so also check the O2 page linked under "Check a related service".

No signal or no data on giffgaff

  1. Switch airplane mode on for 10 seconds and off again. This forces the phone to register with the network from scratch.
  2. Restart the phone. If it shows "SOS" or "Emergency calls only", the SIM is not being accepted by the network.
  3. Calls work but data does not? Open Settings, turn mobile data off and on, and check the APN matches the one in giffgaff's help pages.
  4. giffgaff uses O2's masts. If O2 has an outage in your area, giffgaff will be down as well and resetting your phone will not help.
  5. Take the SIM out, wipe it and reseat it, or toggle the eSIM off and on in Settings.

Work out whether it is the internet or just your Wi-Fi

  1. Try a different app or website. If only one app fails, that app is down, not your provider.
  2. Test more than one device. One failing device points to that device.
  3. Turn off any VPN and try again.

giffgaff outage questions

Is giffgaff down right now?

The status at the top of this page is updated every few minutes from automated checks of giffgaff's systems and from visitor reports. Our checks reach giffgaff's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.

How do I check for a giffgaff outage in my area?

Use giffgaff's official outage page, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.

Which network does giffgaff use?

giffgaff runs on the O2 network. When O2 has a fault, giffgaff customers in the same area lose service as well.

Does giffgaff pay compensation for outages?

Mobile networks are not part of Ofcom's automatic compensation scheme. If giffgaff stays down, ask for a goodwill credit, and if the complaint is not settled after eight weeks you can take it to the ombudsman scheme giffgaff belongs to.

How long do giffgaff outages usually last?

Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.