SignalDip

Is Exetel down?

Exetel is up

Our latest checks reached Exetel without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.

Report a problem with Exetel

Exetel over the last 24 hours

We ran 8 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 1359 ms. Taller bars mean slower responses.

23:00 UTC: no data yet00:00 UTC: no data yet01:00 UTC: no data yet02:00 UTC: no data yet03:00 UTC: no data yet04:00 UTC: no data yet05:00 UTC: no data yet06:00 UTC: no data yet07:00 UTC: no data yet08:00 UTC: no data yet09:00 UTC: no data yet10:00 UTC: no data yet11:00 UTC: no data yet12:00 UTC: no data yet13:00 UTC: no data yet14:00 UTC: no data yet15:00 UTC: no data yet16:00 UTC: no data yet17:00 UTC: no data yet18:00 UTC: no data yet19:00 UTC: no data yet20:00 UTC: no data yet21:00 UTC: 1357 ms, 0/2 failed checks22:00 UTC: 1359 ms, 0/6 failed checks

23:00 UTCnow

Exetel problems reported by visitors

No one has reported a Exetel problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.

23:00 UTC: 000:00 UTC: 001:00 UTC: 002:00 UTC: 003:00 UTC: 004:00 UTC: 005:00 UTC: 006:00 UTC: 007:00 UTC: 008:00 UTC: 009:00 UTC: 010:00 UTC: 011:00 UTC: 012:00 UTC: 013:00 UTC: 014:00 UTC: 015:00 UTC: 016:00 UTC: 017:00 UTC: 018:00 UTC: 019:00 UTC: 020:00 UTC: 021:00 UTC: 022:00 UTC: 0
  1. Home internet0%
  2. Mobile signal or data0%
  3. TV0%
  4. Calls or landline0%
  5. Account or app login0%
What is not working with Exetel?

Exetel uptime, last 30 days

100% uptime across the 1 days we have on record.

2026-09-05: no data yet2026-09-06: no data yet2026-09-07: no data yet2026-09-08: no data yet2026-09-09: no data yet2026-09-10: no data yet2026-09-11: no data yet2026-09-12: no data yet2026-09-13: no data yet2026-09-14: no data yet2026-09-15: no data yet2026-09-16: no data yet2026-09-17: no data yet2026-09-18: no data yet2026-09-19: no data yet2026-09-20: no data yet2026-09-21: no data yet2026-09-22: no data yet2026-09-23: no data yet2026-09-24: no data yet2026-09-25: no data yet2026-09-26: no data yet2026-09-27: no data yet2026-09-28: no data yet2026-09-29: no data yet2026-09-30: no data yet2026-10-01: no data yet2026-10-02: no data yet2026-10-03: no data yet2026-10-04: 100% uptime

2026-09-05today

Exetel not working? Try this

Exetel provides fibre internet and mobile service on the nbn network.

Find out whether Exetel knows about an outage at your address

  1. Sign in to the My Exetel app on mobile data. Known outages for your address are shown on the first screen.
  2. Look at the report chart on this page. A sudden jump in the last hour means other Exetel customers are affected too.
  3. Exetel runs on the nbn network, so also check the nbn page linked under "Check a related service".

Restart your Exetel modem and router the right way

  1. Unplug the power from your modem and router. Leave the fibre box on the wall (ONT) plugged in unless its lights are off or red.
  2. Wait a full 60 seconds so the equipment drops its old connection.
  3. Plug it back in and give it up to 10 minutes. The internet light should turn solid white, green or blue depending on the model.
  4. Still nothing? A red or dark light on the fibre box means the line itself is down, and only the provider can fix that.
  5. Open the My Exetel app and run its connection test. It can reset the line from the provider's side, which a power cycle cannot.

No signal or no data on Exetel

  1. Switch airplane mode on for 10 seconds and off again. This forces the phone to register with the network from scratch.
  2. Restart the phone. If it shows "SOS" or "Emergency calls only", the SIM is not being accepted by the network.
  3. Calls work but data does not? Open Settings, turn mobile data off and on, and check the APN matches the one in Exetel's help pages.
  4. Exetel uses nbn's masts. If nbn has an outage in your area, Exetel will be down as well and resetting your phone will not help.
  5. Take the SIM out, wipe it and reseat it, or toggle the eSIM off and on in Settings.

Work out whether it is the internet or just your Wi-Fi

  1. Connect a laptop to the router with a network cable. If the cable works and Wi-Fi does not, the provider is fine and the router or its position is the problem.
  2. Test more than one device. One failing device points to that device.
  3. Turn off any VPN and try again.

Exetel outage questions

Is Exetel down right now?

The status at the top of this page is updated every few minutes from automated checks of Exetel's systems and from visitor reports. Our checks reach Exetel's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.

How do I check for a Exetel outage in my area?

Use the My Exetel app, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.

Which network does Exetel use?

Exetel runs on the nbn network. When nbn has a fault, Exetel customers in the same area lose service as well.

Am I owed compensation for a Exetel outage?

Under Australian Consumer Law you can ask for a refund or credit for a service you paid for and did not receive. Raise it with Exetel first. If it is not resolved, the Telecommunications Industry Ombudsman (TIO) takes complaints for free.

How long do Exetel outages usually last?

Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.