SignalDip

Is WOW! Internet down?

WOW! Internet is up

Our latest checks reached WOW! Internet without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.

Report a problem with WOW! Internet

WOW! Internet over the last 24 hours

We ran 8 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 201 ms. Taller bars mean slower responses.

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23:00 UTCnow

WOW! Internet problems reported by visitors

No one has reported a WOW! Internet problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.

23:00 UTC: 000:00 UTC: 001:00 UTC: 002:00 UTC: 003:00 UTC: 004:00 UTC: 005:00 UTC: 006:00 UTC: 007:00 UTC: 008:00 UTC: 009:00 UTC: 010:00 UTC: 011:00 UTC: 012:00 UTC: 013:00 UTC: 014:00 UTC: 015:00 UTC: 016:00 UTC: 017:00 UTC: 018:00 UTC: 019:00 UTC: 020:00 UTC: 021:00 UTC: 022:00 UTC: 0
  1. Home internet0%
  2. Mobile signal or data0%
  3. TV0%
  4. Calls or landline0%
  5. Account or app login0%
What is not working with WOW! Internet?

WOW! Internet uptime, last 30 days

100% uptime across the 1 days we have on record.

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2026-09-05today

WOW! Internet not working? Try this

WOW! Internet provides cable internet and fibre internet.

Find out whether WOW! Internet knows about an outage at your address

  1. Sign in to the WOW! app on mobile data. Known outages for your address are shown on the first screen.
  2. Look at the report chart on this page. A sudden jump in the last hour means other WOW! Internet customers are affected too.
  3. Ask a neighbour on WOW! Internet, or check a second device, to see whether the problem is only yours.

Restart your WOW! modem the right way

  1. Unplug the power from your WOW! modem. Leave the fibre box on the wall (ONT) plugged in unless its lights are off or red.
  2. Wait a full 60 seconds so the equipment drops its old connection.
  3. Plug it back in and give it up to 10 minutes. On cable, the "online" light should stop blinking and stay solid.
  4. Still blinking? Check that the coax cable is finger-tight at the wall and at the modem. A loose coax connector is the most common cause of a single-home cable fault.
  5. Open the WOW! app and run its connection test. It can reset the line from the provider's side, which a power cycle cannot.

Work out whether it is the internet or just your Wi-Fi

  1. Connect a laptop to the router with a network cable. If the cable works and Wi-Fi does not, the provider is fine and the router or its position is the problem.
  2. Test more than one device. One failing device points to that device.
  3. Turn off any VPN and try again.

WOW! Internet outage questions

Is WOW! Internet down right now?

The status at the top of this page is updated every few minutes from automated checks of WOW! Internet's systems and from visitor reports. Our checks reach WOW! Internet's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.

How do I check for a WOW! Internet outage in my area?

Use the WOW! app, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.

Why is my WOW! Internet internet slow but not down?

Slow speeds with a working connection usually come from Wi-Fi, not the line. Test with a cable first. If the wired speed is also far below your plan, there may be a fault on the line that has not become a full outage yet, so report it.

Can I get a refund for a WOW! Internet outage?

There is no federal rule that forces US providers to credit outages, but most will if you ask. Contact WOW! Internet after service returns, give the start and end time, and ask for a prorated credit for the days you were without service.

How long do WOW! Internet outages usually last?

Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.