SignalDip

Is Spectrum down?

Spectrum is up

Our latest checks reached Spectrum without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.

Report a problem with Spectrum

Spectrum over the last 24 hours

We ran 27 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 152 ms. Taller bars mean slower responses.

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23:00 UTCnow

Spectrum problems reported by visitors

No one has reported a Spectrum problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.

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  1. Home internet0%
  2. Mobile signal or data0%
  3. TV0%
  4. Calls or landline0%
  5. Account or app login0%
What is not working with Spectrum?

Spectrum uptime, last 30 days

100% uptime across the 1 days we have on record.

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2026-09-05today

Spectrum not working? Try this

Spectrum provides cable internet and mobile service. Spectrum is run by Charter Communications. Its mobile service rides on Verizon's network, so Spectrum Mobile can fail while home internet is fine, and the other way round.

Find out whether Spectrum knows about an outage at your address

  1. Sign in to the My Spectrum app on mobile data. Known outages for your address are shown on the first screen.
  2. Look at the report chart on this page. A sudden jump in the last hour means other Spectrum customers are affected too.
  3. Ask a neighbour on Spectrum, or check a second device, to see whether the problem is only yours.

Restart your Spectrum modem and router the right way

  1. Unplug the power from your Spectrum modem and router. If the modem has a backup battery, take that out as well.
  2. Wait a full 60 seconds so the equipment drops its old connection.
  3. Plug it back in and give it up to 10 minutes. On cable, the "online" light should stop blinking and stay solid.
  4. Still blinking? Check that the coax cable is finger-tight at the wall and at the modem. A loose coax connector is the most common cause of a single-home cable fault.
  5. Open the My Spectrum app and run its connection test. It can reset the line from the provider's side, which a power cycle cannot.

No signal or no data on Spectrum

  1. Switch airplane mode on for 10 seconds and off again. This forces the phone to register with the network from scratch.
  2. Restart the phone. If it shows "SOS" or "Emergency calls only", the SIM is not being accepted by the network.
  3. Calls work but data does not? Open Settings, turn mobile data off and on, and check the APN matches the one in Spectrum's help pages.
  4. Try Wi-Fi calling if you have home internet. It keeps calls and texts working during a mast fault.
  5. Take the SIM out, wipe it and reseat it, or toggle the eSIM off and on in Settings.

Work out whether it is the internet or just your Wi-Fi

  1. Connect a laptop to the router with a network cable. If the cable works and Wi-Fi does not, the provider is fine and the router or its position is the problem.
  2. Test more than one device. One failing device points to that device.
  3. Turn off any VPN and try again.

Spectrum outage questions

Is Spectrum down right now?

The status at the top of this page is updated every few minutes from automated checks of Spectrum's systems and from visitor reports. Our checks reach Spectrum's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.

How do I check for a Spectrum outage in my area?

Use the My Spectrum app, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.

Why is my Spectrum internet slow but not down?

Slow speeds with a working connection usually come from Wi-Fi, not the line. Test with a cable first. If the wired speed is also far below your plan, there may be a fault on the line that has not become a full outage yet, so report it.

Can I get a refund for a Spectrum outage?

There is no federal rule that forces US providers to credit outages, but most will if you ask. Contact Spectrum after service returns, give the start and end time, and ask for a prorated credit for the days you were without service.

How long do Spectrum outages usually last?

Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.