Is Brightspeed down?
Brightspeed is up
Our latest checks reached Brightspeed without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.
- Confidence high
- Last check
- Response time 419 ms
- Official status no public feed
- Reports, last 15 min 0
Brightspeed over the last 24 hours
We ran 12 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 259 ms. Taller bars mean slower responses.
00:00 UTCnow
Brightspeed problems reported by visitors
No one has reported a Brightspeed problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.
- Home internet0%
- Mobile signal or data0%
- TV0%
- Calls or landline0%
- Account or app login0%
Brightspeed uptime, last 30 days
100% uptime across the 1 days we have on record.
2026-09-05today
Brightspeed not working? Try this
Brightspeed provides fibre internet and DSL. Brightspeed took over CenturyLink's network in 20 states in 2022, so older equipment may still carry the CenturyLink name.
Find out whether Brightspeed knows about an outage at your address
- Sign in to the My Brightspeed app on mobile data. Known outages for your address are shown on the first screen.
- Look at the report chart on this page. A sudden jump in the last hour means other Brightspeed customers are affected too.
- Ask a neighbour on Brightspeed, or check a second device, to see whether the problem is only yours.
Restart your Brightspeed modem the right way
- Unplug the power from your Brightspeed modem. Leave the fibre box on the wall (ONT) plugged in unless its lights are off or red.
- Wait a full 60 seconds so the equipment drops its old connection.
- Plug it back in and give it up to 10 minutes. On DSL, wait for the "DSL" or "broadband" light to stay solid.
- Still no sync? Plug the modem straight into the main phone socket without extension leads or splitters.
- Open the My Brightspeed app and run its connection test. It can reset the line from the provider's side, which a power cycle cannot.
Work out whether it is the internet or just your Wi-Fi
- Connect a laptop to the router with a network cable. If the cable works and Wi-Fi does not, the provider is fine and the router or its position is the problem.
- Test more than one device. One failing device points to that device.
- Turn off any VPN and try again.
Official Brightspeed help
Check a related service
Brightspeed outage questions
Is Brightspeed down right now?
The status at the top of this page is updated every few minutes from automated checks of Brightspeed's systems and from visitor reports. Our checks reach Brightspeed's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.
How do I check for a Brightspeed outage in my area?
Use the My Brightspeed app, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.
Why is my Brightspeed internet slow but not down?
Slow speeds with a working connection usually come from Wi-Fi, not the line. Test with a cable first. If the wired speed is also far below your plan, there may be a fault on the line that has not become a full outage yet, so report it.
Can I get a refund for a Brightspeed outage?
There is no federal rule that forces US providers to credit outages, but most will if you ask. Contact Brightspeed after service returns, give the start and end time, and ask for a prorated credit for the days you were without service.
How long do Brightspeed outages usually last?
Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.