SignalDip

Is Astound Broadband down?

Astound Broadband is up

Our latest checks reached Astound Broadband without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.

Report a problem with Astound Broadband

Astound Broadband over the last 24 hours

We ran 8 checks in the last 24 hours and 1 failed. Uptime was 87.5% and the average response took 3494 ms. Taller bars mean slower responses.

23:00 UTC: no data yet00:00 UTC: no data yet01:00 UTC: no data yet02:00 UTC: no data yet03:00 UTC: no data yet04:00 UTC: no data yet05:00 UTC: no data yet06:00 UTC: no data yet07:00 UTC: no data yet08:00 UTC: no data yet09:00 UTC: no data yet10:00 UTC: no data yet11:00 UTC: no data yet12:00 UTC: no data yet13:00 UTC: no data yet14:00 UTC: no data yet15:00 UTC: no data yet16:00 UTC: no data yet17:00 UTC: no data yet18:00 UTC: no data yet19:00 UTC: no data yet20:00 UTC: no data yet21:00 UTC: 3826 ms, 0/2 failed checks22:00 UTC: 3383 ms, 1/6 failed checks

23:00 UTCnow

Astound Broadband problems reported by visitors

No one has reported a Astound Broadband problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.

23:00 UTC: 000:00 UTC: 001:00 UTC: 002:00 UTC: 003:00 UTC: 004:00 UTC: 005:00 UTC: 006:00 UTC: 007:00 UTC: 008:00 UTC: 009:00 UTC: 010:00 UTC: 011:00 UTC: 012:00 UTC: 013:00 UTC: 014:00 UTC: 015:00 UTC: 016:00 UTC: 017:00 UTC: 018:00 UTC: 019:00 UTC: 020:00 UTC: 021:00 UTC: 022:00 UTC: 0
  1. Home internet0%
  2. Mobile signal or data0%
  3. TV0%
  4. Calls or landline0%
  5. Account or app login0%
What is not working with Astound Broadband?

Astound Broadband uptime, last 30 days

87.5% uptime across the 1 days we have on record. The most recent failed check was 46 min ago.

2026-09-05: no data yet2026-09-06: no data yet2026-09-07: no data yet2026-09-08: no data yet2026-09-09: no data yet2026-09-10: no data yet2026-09-11: no data yet2026-09-12: no data yet2026-09-13: no data yet2026-09-14: no data yet2026-09-15: no data yet2026-09-16: no data yet2026-09-17: no data yet2026-09-18: no data yet2026-09-19: no data yet2026-09-20: no data yet2026-09-21: no data yet2026-09-22: no data yet2026-09-23: no data yet2026-09-24: no data yet2026-09-25: no data yet2026-09-26: no data yet2026-09-27: no data yet2026-09-28: no data yet2026-09-29: no data yet2026-09-30: no data yet2026-10-01: no data yet2026-10-02: no data yet2026-10-03: no data yet2026-10-04: 87.5% uptime

2026-09-05today

Astound Broadband not working? Try this

Astound Broadband provides cable internet and fibre internet. Astound is the combined brand for RCN, Grande, Wave and enTouch.

Find out whether Astound Broadband knows about an outage at your address

  1. Sign in to the Astound app on mobile data. Known outages for your address are shown on the first screen.
  2. Look at the report chart on this page. A sudden jump in the last hour means other Astound Broadband customers are affected too.
  3. Ask a neighbour on Astound Broadband, or check a second device, to see whether the problem is only yours.

Restart your Astound modem the right way

  1. Unplug the power from your Astound modem. Leave the fibre box on the wall (ONT) plugged in unless its lights are off or red.
  2. Wait a full 60 seconds so the equipment drops its old connection.
  3. Plug it back in and give it up to 10 minutes. On cable, the "online" light should stop blinking and stay solid.
  4. Still blinking? Check that the coax cable is finger-tight at the wall and at the modem. A loose coax connector is the most common cause of a single-home cable fault.
  5. Open the Astound app and run its connection test. It can reset the line from the provider's side, which a power cycle cannot.

Work out whether it is the internet or just your Wi-Fi

  1. Connect a laptop to the router with a network cable. If the cable works and Wi-Fi does not, the provider is fine and the router or its position is the problem.
  2. Test more than one device. One failing device points to that device.
  3. Turn off any VPN and try again.

Astound Broadband outage questions

Is Astound Broadband down right now?

The status at the top of this page is updated every few minutes from automated checks of Astound Broadband's systems and from visitor reports. Our checks reach Astound Broadband's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.

How do I check for a Astound Broadband outage in my area?

Use the Astound app, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.

Why is my Astound Broadband internet slow but not down?

Slow speeds with a working connection usually come from Wi-Fi, not the line. Test with a cable first. If the wired speed is also far below your plan, there may be a fault on the line that has not become a full outage yet, so report it.

Can I get a refund for a Astound Broadband outage?

There is no federal rule that forces US providers to credit outages, but most will if you ask. Contact Astound Broadband after service returns, give the start and end time, and ask for a prorated credit for the days you were without service.

How long do Astound Broadband outages usually last?

Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.