SignalDip

Is Virgin Plus down?

Virgin Plus is up

Our latest checks reached Virgin Plus without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.

Report a problem with Virgin Plus

Virgin Plus over the last 24 hours

We ran 8 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 717 ms. Taller bars mean slower responses.

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23:00 UTCnow

Virgin Plus problems reported by visitors

No one has reported a Virgin Plus problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.

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  1. Home internet0%
  2. Mobile signal or data0%
  3. TV0%
  4. Calls or landline0%
  5. Account or app login0%
What is not working with Virgin Plus?

Virgin Plus uptime, last 30 days

100% uptime across the 1 days we have on record.

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2026-09-05today

Virgin Plus not working? Try this

Virgin Plus provides DSL and mobile service on the Bell network.

Find out whether Virgin Plus knows about an outage at your address

  1. Sign in to the Virgin Plus My Account app on mobile data. Known outages for your address are shown on the first screen.
  2. Look at the report chart on this page. A sudden jump in the last hour means other Virgin Plus customers are affected too.
  3. Virgin Plus runs on the Bell network, so also check the Bell page linked under "Check a related service".

Restart your Virgin Plus modem and router the right way

  1. Unplug the power from your modem and router. If the modem has a backup battery, take that out as well.
  2. Wait a full 60 seconds so the equipment drops its old connection.
  3. Plug it back in and give it up to 10 minutes. On DSL, wait for the "DSL" or "broadband" light to stay solid.
  4. Still no sync? Plug the modem straight into the main phone socket without extension leads or splitters.
  5. Open the Virgin Plus My Account app and run its connection test. It can reset the line from the provider's side, which a power cycle cannot.

No signal or no data on Virgin Plus

  1. Switch airplane mode on for 10 seconds and off again. This forces the phone to register with the network from scratch.
  2. Restart the phone. If it shows "SOS" or "Emergency calls only", the SIM is not being accepted by the network.
  3. Calls work but data does not? Open Settings, turn mobile data off and on, and check the APN matches the one in Virgin Plus's help pages.
  4. Virgin Plus uses Bell's masts. If Bell has an outage in your area, Virgin Plus will be down as well and resetting your phone will not help.
  5. Take the SIM out, wipe it and reseat it, or toggle the eSIM off and on in Settings.

Work out whether it is the internet or just your Wi-Fi

  1. Connect a laptop to the router with a network cable. If the cable works and Wi-Fi does not, the provider is fine and the router or its position is the problem.
  2. Test more than one device. One failing device points to that device.
  3. Turn off any VPN and try again.

Virgin Plus outage questions

Is Virgin Plus down right now?

The status at the top of this page is updated every few minutes from automated checks of Virgin Plus's systems and from visitor reports. Our checks reach Virgin Plus's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.

How do I check for a Virgin Plus outage in my area?

Use the Virgin Plus My Account app, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.

Which network does Virgin Plus use?

Virgin Plus runs on the Bell network. When Bell has a fault, Virgin Plus customers in the same area lose service as well.

What can I do if Virgin Plus will not credit an outage?

Ask Virgin Plus for a credit for the time you were without service. If you cannot settle it with them, the Commission for Complaints for Telecom-television Services (CCTS) handles complaints about Canadian providers free of charge.

How long do Virgin Plus outages usually last?

Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.