SignalDip

Is Telus down?

Telus is up

Our latest checks reached Telus without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.

Report a problem with Telus

Telus over the last 24 hours

We ran 41 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 9 ms. Taller bars mean slower responses.

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00:00 UTCnow

Telus problems reported by visitors

No one has reported a Telus problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.

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  1. Home internet0%
  2. Mobile signal or data0%
  3. TV0%
  4. Calls or landline0%
  5. Account or app login0%
What is not working with Telus?

Telus uptime, last 30 days

100% uptime across the 1 days we have on record.

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2026-09-05today

Telus not working? Try this

Telus provides fibre internet and mobile service.

Find out whether Telus knows about an outage at your address

  1. Sign in to the My TELUS app on mobile data. Known outages for your address are shown on the first screen.
  2. Look at the report chart on this page. A sudden jump in the last hour means other Telus customers are affected too.
  3. Ask a neighbour on Telus, or check a second device, to see whether the problem is only yours.

Restart your TELUS Wi-Fi Hub the right way

  1. Unplug the power from your TELUS Wi-Fi Hub. Leave the fibre box on the wall (ONT) plugged in unless its lights are off or red.
  2. Wait a full 60 seconds so the equipment drops its old connection.
  3. Plug it back in and give it up to 10 minutes. The internet light should turn solid white, green or blue depending on the model.
  4. Still nothing? A red or dark light on the fibre box means the line itself is down, and only the provider can fix that.
  5. Open the My TELUS app and run its connection test. It can reset the line from the provider's side, which a power cycle cannot.

No signal or no data on Telus

  1. Switch airplane mode on for 10 seconds and off again. This forces the phone to register with the network from scratch.
  2. Restart the phone. If it shows "SOS" or "Emergency calls only", the SIM is not being accepted by the network.
  3. Calls work but data does not? Open Settings, turn mobile data off and on, and check the APN matches the one in Telus's help pages.
  4. Try Wi-Fi calling if you have home internet. It keeps calls and texts working during a mast fault.
  5. Take the SIM out, wipe it and reseat it, or toggle the eSIM off and on in Settings.

Work out whether it is the internet or just your Wi-Fi

  1. Connect a laptop to the router with a network cable. If the cable works and Wi-Fi does not, the provider is fine and the router or its position is the problem.
  2. Test more than one device. One failing device points to that device.
  3. Turn off any VPN and try again.

Telus outage questions

Is Telus down right now?

The status at the top of this page is updated every few minutes from automated checks of Telus's systems and from visitor reports. Our checks reach Telus's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.

How do I check for a Telus outage in my area?

Use the My TELUS app, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.

Why is my Telus internet slow but not down?

Slow speeds with a working connection usually come from Wi-Fi, not the line. Test with a cable first. If the wired speed is also far below your plan, there may be a fault on the line that has not become a full outage yet, so report it.

What can I do if Telus will not credit an outage?

Ask Telus for a credit for the time you were without service. If you cannot settle it with them, the Commission for Complaints for Telecom-television Services (CCTS) handles complaints about Canadian providers free of charge.

How long do Telus outages usually last?

Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.