SignalDip

Is Public Mobile down?

Public Mobile is up

Our latest checks reached Public Mobile without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.

Report a problem with Public Mobile

Public Mobile over the last 24 hours

We ran 8 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 441 ms. Taller bars mean slower responses.

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23:00 UTCnow

Public Mobile problems reported by visitors

No one has reported a Public Mobile problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.

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  1. Home internet0%
  2. Mobile signal or data0%
  3. TV0%
  4. Calls or landline0%
  5. Account or app login0%
What is not working with Public Mobile?

Public Mobile uptime, last 30 days

100% uptime across the 1 days we have on record.

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2026-09-05today

Public Mobile not working? Try this

Public Mobile provides mobile service on the Telus network. Public Mobile has no call centre; support is through its app, chatbot and community.

Find out whether Public Mobile knows about an outage at your address

  1. Sign in to the Public Mobile app on mobile data. Known outages for your address are shown on the first screen.
  2. Look at the report chart on this page. A sudden jump in the last hour means other Public Mobile customers are affected too.
  3. Public Mobile runs on the Telus network, so also check the Telus page linked under "Check a related service".

No signal or no data on Public Mobile

  1. Switch airplane mode on for 10 seconds and off again. This forces the phone to register with the network from scratch.
  2. Restart the phone. If it shows "SOS" or "Emergency calls only", the SIM is not being accepted by the network.
  3. Calls work but data does not? Open Settings, turn mobile data off and on, and check the APN matches the one in Public Mobile's help pages.
  4. Public Mobile uses Telus's masts. If Telus has an outage in your area, Public Mobile will be down as well and resetting your phone will not help.
  5. Take the SIM out, wipe it and reseat it, or toggle the eSIM off and on in Settings.

Work out whether it is the internet or just your Wi-Fi

  1. Try a different app or website. If only one app fails, that app is down, not your provider.
  2. Test more than one device. One failing device points to that device.
  3. Turn off any VPN and try again.

Public Mobile outage questions

Is Public Mobile down right now?

The status at the top of this page is updated every few minutes from automated checks of Public Mobile's systems and from visitor reports. Our checks reach Public Mobile's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.

How do I check for a Public Mobile outage in my area?

Use the Public Mobile app, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.

Which network does Public Mobile use?

Public Mobile runs on the Telus network. When Telus has a fault, Public Mobile customers in the same area lose service as well.

What can I do if Public Mobile will not credit an outage?

Ask Public Mobile for a credit for the time you were without service. If you cannot settle it with them, the Commission for Complaints for Telecom-television Services (CCTS) handles complaints about Canadian providers free of charge.

How long do Public Mobile outages usually last?

Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.