SignalDip

Is Freedom Mobile down?

Freedom Mobile is up

Our latest checks reached Freedom Mobile without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.

Report a problem with Freedom Mobile

Freedom Mobile over the last 24 hours

We ran 8 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 1315 ms. Taller bars mean slower responses.

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23:00 UTCnow

Freedom Mobile problems reported by visitors

No one has reported a Freedom Mobile problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.

23:00 UTC: 000:00 UTC: 001:00 UTC: 002:00 UTC: 003:00 UTC: 004:00 UTC: 005:00 UTC: 006:00 UTC: 007:00 UTC: 008:00 UTC: 009:00 UTC: 010:00 UTC: 011:00 UTC: 012:00 UTC: 013:00 UTC: 014:00 UTC: 015:00 UTC: 016:00 UTC: 017:00 UTC: 018:00 UTC: 019:00 UTC: 020:00 UTC: 021:00 UTC: 022:00 UTC: 0
  1. Home internet0%
  2. Mobile signal or data0%
  3. TV0%
  4. Calls or landline0%
  5. Account or app login0%
What is not working with Freedom Mobile?

Freedom Mobile uptime, last 30 days

100% uptime across the 1 days we have on record.

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2026-09-05today

Freedom Mobile not working? Try this

Freedom Mobile provides mobile service. Freedom Mobile is owned by Videotron (Quebecor) and roams on partner networks outside its own coverage.

Find out whether Freedom Mobile knows about an outage at your address

  1. Sign in to the My Freedom app on mobile data. Known outages for your address are shown on the first screen.
  2. Look at the report chart on this page. A sudden jump in the last hour means other Freedom Mobile customers are affected too.
  3. Ask a neighbour on Freedom Mobile, or check a second device, to see whether the problem is only yours.

No signal or no data on Freedom Mobile

  1. Switch airplane mode on for 10 seconds and off again. This forces the phone to register with the network from scratch.
  2. Restart the phone. If it shows "SOS" or "Emergency calls only", the SIM is not being accepted by the network.
  3. Calls work but data does not? Open Settings, turn mobile data off and on, and check the APN matches the one in Freedom Mobile's help pages.
  4. Try Wi-Fi calling if you have home internet. It keeps calls and texts working during a mast fault.
  5. Take the SIM out, wipe it and reseat it, or toggle the eSIM off and on in Settings.

Work out whether it is the internet or just your Wi-Fi

  1. Try a different app or website. If only one app fails, that app is down, not your provider.
  2. Test more than one device. One failing device points to that device.
  3. Turn off any VPN and try again.

Freedom Mobile outage questions

Is Freedom Mobile down right now?

The status at the top of this page is updated every few minutes from automated checks of Freedom Mobile's systems and from visitor reports. Our checks reach Freedom Mobile's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.

How do I check for a Freedom Mobile outage in my area?

Use the My Freedom app, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.

Why is my Freedom Mobile internet slow but not down?

Slow data with full signal usually means a busy mast. Try again in a few minutes or move to a different spot. If it is slow everywhere all day, check your plan has not reached its data cap.

What can I do if Freedom Mobile will not credit an outage?

Ask Freedom Mobile for a credit for the time you were without service. If you cannot settle it with them, the Commission for Complaints for Telecom-television Services (CCTS) handles complaints about Canadian providers free of charge.

How long do Freedom Mobile outages usually last?

Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.