SignalDip

Is Eastlink down?

Eastlink is up

Our latest checks reached Eastlink without trouble. If it is not working for you, the problem is probably on your side. Try the fixes below.

Report a problem with Eastlink

Eastlink over the last 24 hours

We ran 12 checks in the last 24 hours and 0 failed. Uptime was 100% and the average response took 7 ms. Taller bars mean slower responses.

00:00 UTC: no data yet01:00 UTC: no data yet02:00 UTC: no data yet03:00 UTC: no data yet04:00 UTC: no data yet05:00 UTC: no data yet06:00 UTC: no data yet07:00 UTC: no data yet08:00 UTC: no data yet09:00 UTC: no data yet10:00 UTC: no data yet11:00 UTC: no data yet12:00 UTC: no data yet13:00 UTC: no data yet14:00 UTC: no data yet15:00 UTC: no data yet16:00 UTC: no data yet17:00 UTC: no data yet18:00 UTC: no data yet19:00 UTC: no data yet20:00 UTC: no data yet21:00 UTC: 24 ms, 0/2 failed checks22:00 UTC: 3 ms, 0/6 failed checks23:00 UTC: 5 ms, 0/4 failed checks

00:00 UTCnow

Eastlink problems reported by visitors

No one has reported a Eastlink problem here in the last 24 hours. If you are having trouble, tell us what is going wrong.

00:00 UTC: 001:00 UTC: 002:00 UTC: 003:00 UTC: 004:00 UTC: 005:00 UTC: 006:00 UTC: 007:00 UTC: 008:00 UTC: 009:00 UTC: 010:00 UTC: 011:00 UTC: 012:00 UTC: 013:00 UTC: 014:00 UTC: 015:00 UTC: 016:00 UTC: 017:00 UTC: 018:00 UTC: 019:00 UTC: 020:00 UTC: 021:00 UTC: 022:00 UTC: 023:00 UTC: 0
  1. Home internet0%
  2. Mobile signal or data0%
  3. TV0%
  4. Calls or landline0%
  5. Account or app login0%
What is not working with Eastlink?

Eastlink uptime, last 30 days

100% uptime across the 1 days we have on record.

2026-09-05: no data yet2026-09-06: no data yet2026-09-07: no data yet2026-09-08: no data yet2026-09-09: no data yet2026-09-10: no data yet2026-09-11: no data yet2026-09-12: no data yet2026-09-13: no data yet2026-09-14: no data yet2026-09-15: no data yet2026-09-16: no data yet2026-09-17: no data yet2026-09-18: no data yet2026-09-19: no data yet2026-09-20: no data yet2026-09-21: no data yet2026-09-22: no data yet2026-09-23: no data yet2026-09-24: no data yet2026-09-25: no data yet2026-09-26: no data yet2026-09-27: no data yet2026-09-28: no data yet2026-09-29: no data yet2026-09-30: no data yet2026-10-01: no data yet2026-10-02: no data yet2026-10-03: no data yet2026-10-04: 100% uptime

2026-09-05today

Eastlink not working? Try this

Eastlink provides cable internet and mobile service.

Find out whether Eastlink knows about an outage at your address

  1. Sign in to the My Eastlink app on mobile data. Known outages for your address are shown on the first screen.
  2. Look at the report chart on this page. A sudden jump in the last hour means other Eastlink customers are affected too.
  3. Ask a neighbour on Eastlink, or check a second device, to see whether the problem is only yours.

Restart your Eastlink modem the right way

  1. Unplug the power from your Eastlink modem. If the modem has a backup battery, take that out as well.
  2. Wait a full 60 seconds so the equipment drops its old connection.
  3. Plug it back in and give it up to 10 minutes. On cable, the "online" light should stop blinking and stay solid.
  4. Still blinking? Check that the coax cable is finger-tight at the wall and at the modem. A loose coax connector is the most common cause of a single-home cable fault.
  5. Open the My Eastlink app and run its connection test. It can reset the line from the provider's side, which a power cycle cannot.

No signal or no data on Eastlink

  1. Switch airplane mode on for 10 seconds and off again. This forces the phone to register with the network from scratch.
  2. Restart the phone. If it shows "SOS" or "Emergency calls only", the SIM is not being accepted by the network.
  3. Calls work but data does not? Open Settings, turn mobile data off and on, and check the APN matches the one in Eastlink's help pages.
  4. Try Wi-Fi calling if you have home internet. It keeps calls and texts working during a mast fault.
  5. Take the SIM out, wipe it and reseat it, or toggle the eSIM off and on in Settings.

Work out whether it is the internet or just your Wi-Fi

  1. Connect a laptop to the router with a network cable. If the cable works and Wi-Fi does not, the provider is fine and the router or its position is the problem.
  2. Test more than one device. One failing device points to that device.
  3. Turn off any VPN and try again.

Eastlink outage questions

Is Eastlink down right now?

The status at the top of this page is updated every few minutes from automated checks of Eastlink's systems and from visitor reports. Our checks reach Eastlink's website and sign-in servers, so a local line or mast fault in one neighbourhood shows up first in the report chart rather than in the checks.

How do I check for a Eastlink outage in my area?

Use the My Eastlink app, which shows faults for your own address or postcode. Then compare with the reports on this page to see whether other customers are affected.

Why is my Eastlink internet slow but not down?

Slow speeds with a working connection usually come from Wi-Fi, not the line. Test with a cable first. If the wired speed is also far below your plan, there may be a fault on the line that has not become a full outage yet, so report it.

What can I do if Eastlink will not credit an outage?

Ask Eastlink for a credit for the time you were without service. If you cannot settle it with them, the Commission for Complaints for Telecom-television Services (CCTS) handles complaints about Canadian providers free of charge.

How long do Eastlink outages usually last?

Most faults are cleared within a few hours. Damage to cables from storms or construction can take a day or more, because a crew has to repair the line by hand.